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September 12, 2008 01:16 AM
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Suresh.Sambandam

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Joined: 11/21/2003

I have read the earlier threads that dealt with enterprise licensing and decided post this one as my situation is little different!

We have an existing customer who bought on a CPU based licensing initially. Their usage has increased quite a bit, let us say from 2 CPU to 10 CPU. The customer is asking for enterprise license, to get a better price, possibly a price better than the one, if we have applied volume discount for 10 CPUs. And they wouldn't want to pay any licenses in the future!

In the past, we have always kept away from the 'enterprise license' discussions as it is mostly a negotiation ploy. But this case is little genuine!

For the purpose of this discussion we can use 1 CPU = US$50K. The customer is growing very rapid and in the next 3-5 years they could end up using 20 CPUs. How we do go about doing this? What are the discounting approaches that are used in arriving at enterprise license price?

Discussion:    Add a Comment | Comments 1-5 of 5 | Latest Comment

September 12, 2008 8:19 AM

Interesting question, Suresh.

As you point out capped-price ELAs work against the vendor regardless of initial quantity one price. This is true (IMHO) for two reasons...

First and obvious, the upside is capped. Second, less obvious, the customer gets more and more value without paying anything.

We believe customers ought to pay for value under all circumstances even though they may not pay much per unit on the margin.

I would suggest dealing with this in two ways.

If the customer wants an Enterprise license, quote one that you think is fair to you. Cap it out when they reach X CPUs where X is a very large number and by which time they will have paid you A LOT of money. Alternatively, quote a high price that you would accept (e.g. multiple millions).

Of course whatever you think is fair, the customer may not. (And if they do, I guarantee that you have negotiated against yourself and won't be treating yourself fairly.)

I think the right way to do this is to develop a discount schedule whose unit price drops until you reach some number of CPUs and then it flattens out so it looks like "beyond X CPUs the unit price is Y per unit". Make sure the X is large enough so the customer might reach it. Also make sure the less-than-X CPU prices drop off reasonably but not so sharply that the unit price of Y isn't too small.

Hope this helps...

[COLOR=DarkRed][B][URL="http://www.softwarepricing.com"]Software Pricing Partners, Inc.[/URL] [COLOR=Black]+508-647-0330[/COLOR][/B][/COLOR]

September 12, 2008 12:13 PM

I spent years arguing with customers who wanted an enterprise license. Then I realized that was the wrong approach and instead just started quoting a very large number. That worked quite well:

- 90% of them said "oh, we'll just go with unit licensing" and that was fine with me -- avoided the argument.

- Two of them said "we'll take it" and that was fine with me also because it was a very large number. I don't think either of them ever actually installed a number of CPUs such that they were ahead (i.e., we were behind) for their taking the enterprise rather than a unit-based license.

Everyone was happy. Win-win. Make sure that it is a large enough number that you will be happy if they say Yes.

September 13, 2008 10:08 PM

I am facing the problem what people commonly refer to as It is easier said than done!. The customer has been in great relationship with us. If we quote an exorbitant number, they are smart enough to find it out that we are NOT genuinely interested in this. We are still trying to stay away from the ELA, however, if we have to quote a number, then I feel, we have to arrive it based on some rationale, which makes the customer perceive, that we have been fair!

We believe customers ought to pay for value under all circumstances even though they may not pay much per unit on the margin.

I like the above suggestion. Is there way to arrive at a model to show that even in an ELA, the customer has to continue to pay for the costs + some minimum margins? I feel this might be seen as fair!

September 16, 2008 1:22 PM

Maybe I am being simplistic but I think the problem is one of courage on your part. I have never felt there was any "fair" in software pricing. I used to tell people at cocktail parties that I was in the business of buying (mainframe) tapes for $4 and selling them for $30,000. Come up with a unit pricing formula that stretches out to infinity. Then look at that and come up with an enterprise number. If the rationale makes sense to you, it should make sense to them. They will then have a choice.

September 16, 2008 10:12 PM

Jim & Charles,

Thanks a lot for your prompt responses!

Suresh

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