My regards to the community, I am relatively new in the field of testing and searching for tools where team members keep track of bugs, corrections, reports and progress made. So for I came across tools like Rational Robot, SilkCentral Test Manager, Zephyr, If anyone has experience with using these tools, please share your thoughts. Thanks in advance.
I dont have any experience with these particular tools, but I have been accused of evangelizing for Fogbugz from time to time (no, I dont have any sort of relationship with FogCreek).
That said, I think a lot of the choice depends on who the audience is. Will customers be using this system to report bugs as well, or is this solely for the tech folks? Usability creeps into this decision in so many ways.
Likewise, the workflow of the tool needs to have some sort of resonance with how you want to run the shop.