Shiman, I apologize that you have not gotten an answer to your question. I fear our moderators saw it as kind of a basic question, covering ground that we have covered here a dozen times before. Look for some similar questions, mostly in the International forum, perhaps also in Strategy.

Short answer: what's your competitive advantage? I'm a CTO in America. Why should I outsource to you rather than 10,000 other offshore firms?

I have noted a few suggestions for some of the most effective ways to convey your differentiation:

Experience Â? Describe who you have worked for and how well have you met or exceeded their expectations in the form of reference accounts, case studies - If you do not have of this now, plan to build it as you grow. In the mean time you will need to convey the personal experience of you and your friends.

Expertise -- Explain what processes, qualification, etc. you have in place to assure a higher standard of quality work.

Value Â? Express how your approach offers high quality results for a reasonable price.

Risk Â? When you are new to the market you need to offer an approach that can mitigate concerns over risk Â? how can a new customer engage with you without incurring the risk of working with an Â?unknownÂ?. Satisfaction guarantees, pay-for-performance, etc.

Good luck

You've received very good advice from Tom on creating a value proposition.

The next step, is marketing effort to get some new business.

Selling services is highly "relationship" based. Having some strange in some far off land, to have confidence in you to hire you, well that is a huge leap.

So my suggestion to you in trying to develop business, is focus on building relationships.

Network with people in India who can help you.

If you want to win business in the US, open an office here to interface with your clients in the US, because that's how relationships work.

Its all about getting to know people and building your credibility.

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Robert Dubicki

Hi, this is meeta from himachal.
Actually i want to run a bpo here in himachal and d very first reason to do this is i love this job and second here in himachal people have very less choice to do different kind of jobs so i just wana give it to them, but thing is that lots of over here r demolarizing me as well and as you guys seems quite experiencd so i just want ur suggestion that should i continue it or i think on it again.
I will b greartful to u if u will help me by giving ur esteem advise.

Thanks.

Regards
Meeta Parashar

Greetings to all,

I am Planning to start a new bussiness, and i have a more over 3 years of experinece in BPO. with tech support experience and few of my frnds & colleagues are well experienced in this field who are ready to help me out. But i am not able to find the proejcts outsourced to India.. where can i get the projects, what are the steps to start a bussiness.

Plz help me out to start the new world.
Awaiting for golden replys.

HELLO SIR , I WANT 2 OPEN MY OWN KPO.. I HAVE NO EXPERINECE NO KNOWLEDGE,, BUT I HAVE LOT OF CONFIDENCE ON MY SELF.. NO SPACE PROBLEM NO MONEY PROBLEM NO MAN KIND PROBLEM..... THERE IS ONLY PROBLEM OF GUIDENCE...SO PLJ HELP ME ABOUT THIS..... THNAXX IN ADVANCE

mr. harry ..wait n watch ....i will prove u wrong

Harrymike said: Now a days people having experience in hand planning to open a company.

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i want to knw the basic steps for starting the bpo .... pls help me