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July 22, 2005 03:43 PM

Categories: Strategy and Leadership

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qerims

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Joined: 07/22/2005

I am the managing director and one of two senior developers / architects in my company. We bought a dieing product from a company that wanted out and redeveloped it. The new version absolutely devastated our opposition, winning the largest market share and most important clients.

Shortly after this, we were approached by our local competitors (as opposed to international) who made a bid to buy our software. Being a company that was not even 18 months old at the time, we were really flattered and saw enormous potential in the sale, so we went ahead with it. Part of the agreement was that we form a strategic partnership with our competitor where they would like to focus on the business and we provide the technical know how. They have 8 years of experience in providing software to the financial markets, so to shift focus away from technology and use people that have proven their technical savvy is not a bad idea, I think.

The problems I see coming up are around the management of the relationship. I am very transparent with everyone I deal with and I don't like playing games. I have the feeling that I may have been done in as our new partner is obliged to give us work, but I get the niggling feeling that they are holding back; we've gotten dribs and drabs which are not too exciting. I sometimes think I was a little too eager to sell...

The bottom line is that we have sold our only revenue stream to our competitors and I'm wondering what I need to do to establish more security for my company. We have almost completed the development of our second product and our target market is waiting with baited breath for the go-live date. We are trying to establish new revenue streams but we are finding it difficult. Where do you draw the line between just surviving and losing focus? I don't want to get mixed up in lines of business that produce revenue but are not part of the core focus of my company. I feel that focus is everything - am I wrong? I need to make a couple of very important strategic decisions and I would appreciate any advice you may have.

Thanks in advance.

Discussion:    Add a Comment | Comments 1-5 of 5 | Latest Comment

July 22, 2005 9:08 PM

Part of the agreement was that we form a strategic partnership with our competitor where they would like to focus on the business and we provide the technical know how.

We are trying to establish new revenue streams but we are finding it difficult.

I don't want to get mixed up in lines of business that produce revenue but are not part of the core focus of my company. I feel that focus is everything - am I wrong?

So let me understand this correctly. Your partner is supposedly stronger in sales and marketing, wheras your company is stronger technically. However ... you are feeling where you are going with them is down the wrong path ... causing a loss of focus. Is that is correct?

So what really is the main issue here?
1) The nature of the relationship?
2) Second-guessing a partner's business strategies?
3) The need to be focused as a small software developer in order to be succesful?
4) Or are you just unsure you are losing focus or not?

---

Robert Dubicki

July 22, 2005 10:21 PM

Focus can be bought with cash. But, once you buy it, it is up to you to focus.

How do you separate technology from the business? What is the interface? What must be communicated across the boundary? What must be communicated to you? How do you define success on the technology side? How do they? How do you define success on the business side? How do they?

When you outsource, you either turn loose, or lose focus trying to manage their operation. Realize that you cannot manage both operations.

David Locke

July 23, 2005 10:36 AM

Thanks for the responses.

Correct - our partner is much stronger in terms of financial market (equities trading) know how and marketing and sales. Their problem is lack of (enough) technical expertise.

The main issues are:
1) My own insecurity at having sold my only revenue stream and not seeing the replacement of that revenue stream in the relationship with our new partner.
2) The focus problem (point # 3, dubicki). I have made a decision to start a new business unit which is not in the space of our major focus. The reason I've started this buisiness unit is to create a new revenue stream - but I am concerned that I may be spreading things a little thin - if you get my meaning. This new business unit will be managed by another director.

July 23, 2005 10:43 AM

So your contract with your partner is non-exclusive? You may not be able to do what you want to do.

Under no circumstances is your business partner's problem a lack of technical skills. Geeks over estimate this and have their egos tied up in a misconception. They can always buy a technology. With so many M&A plays by the VCs out there today, buying is not a problem. They bought you. They can buy others.

A technologically superior product is lucky to be the #2 firm in a market. If you entered an existing category, that #2 firm was already in place, and the only positions left are commoditizers doing price-based competition.

Provided you can do a new TECHNOLOGY, not a new product, what are you going to do different, so you don't end up here again. Do not repeat the past.

David Locke

July 25, 2005 3:09 PM

I see two or more only loosely-related questions here: "did I do the right thing with this partnership?" and "how do we handle the marketing of our new product?" And I think perhaps there is another question at the end "should we get into some opportunistic new line of products or should we stick to what we know well?" I'm not real certain I've got that last one right; please confirm or correct me if I am wrong.

Did you do the wrong thing, or is it just "seller's remorse"? It's hard to say without knowing your company, your market, and your situation better. Who knows where you would be if you had not made this deal. Let me throw something out, however. It's easy to get seduced by a much larger firm. You are so flattered that they are interested in you and your product that you let that blind you to good decision-making.

There seems to be two parts to your deal: part one, they gave you money and you gave them product. That part I gather worked out reasonably as expectected for both parties. Part two was supposed to be they give you consulting leads and you give them ... technical know-how? As Dave has pointed out, they probably need that less than you think. Big companies muddle along just fine appearing to know very little about whatever it is that they are supposed to be doing -- at least from the point of view of someone who is focused on the technical details. Perhaps that is the problem -- they don't really need what you are offering in this bargain.

Moving on to the second question, again, you will have to answer this question for yourself. Knowing what you know now, would you sell it to this other company? Perhaps for a higher price, a price based on no expectations of follow-on work? Enough of a price to support your company for the time it would take to develop Version 3? Do a SWOT analysis: what if you were to market it yourselves?

With regard to whether you should branch out (assuming I have the question right) again I have no real way of knowing but I think more small companies err in being unfocused, in not fully exploiting their expertise with customer problem one, before moving on to customer problem two. OTOH, being a one-product company leaves you vulnerable to unexpected changes in the market. If you branch out, stick very close to your existing market. Can you leverage your equities knowledge to debt trading, or to banking? Be careful -- for example, even though mutual fund (unit trust) accounting and corporate stock registry (for example) seem to be virtually identical in the problems to be solved, the cultures of the two markets are so different as to make a leap from one market to the other very different. Remember, markets are about marketing, not about technology.

Good luck!

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