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March 11, 2005 02:17 PM

Categories: Marketing and PR

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watfordr

Member
Joined: 01/28/2005

Greetings again all!!

I am currently the Director of Sales for a startup software company with no salespeople (ergo -- I am the salesperson). It also means I am the only object of all ridicule (product flops) and praise (product succeeds). The company has currently done the majority of it's marketing via cold calling local business myself. I feel however, we could utilize a second outlet by recruiting office supply vendors to help sell our product locally in addition to running press releases, cold calling, etc.
Here is what I propose-- vendors will be issued "bookmarks" they can include in all their sales bags containing product information and benefits.
Here is the advantage-- Minimal investment with a fair chance for exposure.
Here is the disad-- It's kind of a sit and wait method of advertising.

Being as I am a recent college Information Systems grad with only a few marketing electives, I need your informed and expert opinions.
As always, greatest thanks.

--Ryan

Discussion:    Add a Comment | Comments 1-11 of 11 | Latest Comment

March 11, 2005 3:02 PM

Hi Ryan,

Are you comfortable saying what your product does?

If it's something anyone who buys office supplies could use and it has a low price point, it couldn't hurt to try the bookmarks. I don't know if you can get chains like Staples or Office Depot to hand them out, but a local chain probably would. And the larger chains might.

Also offer bookmarks to bookstores and coffee houses, and anywhere else office workers hang out.

Are you doing anything web-related, like Google ads? Those are pretty easy to set up and very inexpensive.

If you have a compelling story to tell, you should also contact the business editor at your local newspaper. A good article will generate far more business than the bookmarks. (Or even better, do both.)

March 11, 2005 3:33 PM

Judy,

Thanks for replying to the post!

The product (service) we are selling is an online scheduling application that allows different offices and departments to more efficiently organize their operations, for example: it allows a business to create calendars to track work shifts, meetings, appointments, (all of which can be exported to Outlook) and sends a confirmation Email, as well as generating reports ---all from anywhere with a web connection.

Google ads are something that we are in the process of doing. I am trying to hold off though until we get the product information website completed. Is that a good idea, not sure, but I concluded that unless a person can go site to read about it, it's effectiveness would be marginal.

Good call on the bookstores!!!

-Ryan

March 11, 2005 4:44 PM

Hi Ryan,

You're right about the Google ads - you need a website before you can start running ads.

On the bookmarks... Are you going to be able to simplify your message to something that will fit on a bookmark? You're only going to get a glance. You need to have one striking benefit and an easy, powerful offer.

Most of the companies I know use Outlook or Salesforce.com for scheduling. Why would it make sense to use your software rather than Outlook?

Also, what's your price point? If it's over $100 the bookmarks may not be your best choice.

Have you thought about going vertical? If you want a higher price point, that might make more sense.

How about doing something with networking groups?

March 11, 2005 7:05 PM

To add to Judy's comment on going vertical, here is an example of a company that provides something similar (tracking vs. scheduling) targeted at "creative companies" e.g. advertising, PR and communication agencies. It is a hosted solution. Would this type of sales model work for you?
http://www.functionfox.com/

They sell strongly via their website in additon to using telesales to support targeted email campaigns. Emulating something that has been proven to work for someone else is often the less risky option.

---

Robert Dubicki

View unverified member's comment - posted by Sharilee

March 23, 2005 9:13 AM

Thanks Sharilee!

Here is what I have been doing so far since I posted last:

Hitting three targets:
1.) City Offices
2.) Vendors
3.) Past Clients

For the City Offices I had the City Clerk of our city hand out documents to city officals on our product at a conference he taught a class for. I am now in the process of following up via phone.

The vendors I have been cold calling directly out of the yellow pages and setting up meetings to discuss our product.

Past clients - same story.

Is this about right?

March 23, 2005 9:51 AM

Ryan,

Are you getting responses? The partnership with the City Clerk was a great move! See if you can find more opportunities like that. There's something about getting someone "in the group" to represent you.

I have been trying postcards mixed with letters for direct mailing and I definitely get more response from the letters.

So, now I use the postcards as a precursor when I'm going to be at a conference in the area to let the attendees know that I'm coming and to get the name recognition solidified.

When I want to get a solid response from a geographical area I use hand signed letters. Last time I sent 50 letters, I had 20 responses.

I'm in the same boat as you, building name recognition, etc. Once you get your clients telling their contacts about you, it really rolls. It's getting it to that point that is the hard work.

Lisa

March 23, 2005 1:50 PM

Lisa,

Currently I am in the process of calling everyone who was in his class, I figure if they didnt get a copy of the info he handed out at least I can be sure to talk with them. Many of the clerks I contact don't remember fully what the software was about so I end up mailing them information along with a signed letter with my business card thanking them for reviewing it.

I am hoping that we get some bites but being that I am new to marketing/sales, I'm not sure I recognize that ones that are truly interested and the ones that are just "talking". I have been treating them all the same since you never know who will be a sale. It is my desire to reach a position through marketing where interested parties actually seek US out.

When your new, it all feels like guesswork and this is a very tough business.

Thanks,

Ryan

March 23, 2005 4:15 PM

Ryan,

I believe you are an asset to your company because you know what you don't know and you sought out information to help you improve. I know I would find you to be an asset.

It is a lot of hard work to get to the place where the prospects are calling you, but the truth is that even when you get to that place, if you don't maintain the marketing momentum, it too will pass.

I worked for a software company that was at the top of its game, ads in all the big trade journals for our markets, sales offices around the company, 100+ lead calls a day. I was one of two people that took the incoming lead calls in that company and I'll tell you, our days went fast, it was exhilarating, out of this world. Even with the success of my other ventures, I've never experienced that since. I moved from that position into sales and about two years into that gig, the company decided they were hot stuff and didn't need to do the ads anymore or the direct mailing, that magically the name would get out there and it changed the company.

That company is still in business, maintenance maintains the company income on an annual basis and the family owners don't mind not having the growth of those golden days, but a lot of high quality people left because the leads slowed and the excitement dropped and it's hard to sell in that environment.

My only point in this long story is that it's great when you get there, just make it in your plan to maintain it.

Side note: Check out www.marketingprofs.com. I may have already told you about that site, but if you add that to one of the places you visit in addition to here, you will benefit. As a veteran, I still find good things in both places, regularly.

Lisa

March 24, 2005 8:39 AM

Hello,

For a web based solution, I think you are going to have a tough time selling your product if you don't have a website. It just doesn't seem to make sense. How will the prospect demo your solution?

Can I ask, is it similar to something like BaseCamp

Once you have a website, the marking and sales doors will swing open. Judy mentioned Google's Adwords - which is absolutely wonderful for web-based solutions. There are literally hundreds of other marketing avenues you can take on the web. If you are having trouble finding a web designer, shoot my a PM, I have many professional friends in the business.


As far as the bookmarks are concerned, I'm not sure I really see what you're trying to do there. What do bookmarks have to do with an web-based scheduling solution? Most people who go to Staples or Office Max type places are consumers. Yes, you do get your small business owners in there, but anything beyond a 5-man company, and they'll most likely mail order their supplies. And if not, then the person going in there to buy paper clips isn't going to likely be the person who makes the decisions about buying new company wide software.

I'm not saying it's a horrible idea, but I definitely think your time could be better spent elsewhere. For a web-based solution like yours, I would start with online marketing efforts.

Hope that helps a little.

March 25, 2005 11:09 AM

Lisa,

Thank you. Every week I read a new book on marketing but it is the insights of experienced professionals like yourself who have been in my situation and know the in's and out's of this business that have been the greatest help. Your point was well made and advice taken to heart.
Also - Great website, it will be a valuable resource!!!

Nick,

We have gotten a website up and running for product information and currently I'm reading up on the Google Adwords you mentioned, I agree that is where we can make a big boost in contacts, if done properly.

As for our product being close to Basecamp, give me a little time to read over the site, I have been slammed and want to give it a proper read-through before making a comparison.

Lastly, thank you for your comments as well about the bookmarks in the office supply stores. What I am trying to do is not entirely base my target on the customers that come into the stores but instead utilize thier existing corporate client list to get a little word of mouth out. Some of the office supply stores in our area have private contracts with large firms, I was also my hope that this would reach them as well. This way I could allow a type of "third party" referral to our company. Maybe it was a bad idea but the best I could come up with... in the absence of a website.

Once again, it is the opinions of professionals like yourselves that make the difference.

Respectfully,

Ryan

Discussion:    Add a Comment | Back to Top | Comments 1-11 of 11 | Latest Comment

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