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Services and Support

All pre- and post-sale technical issues, including installs, customization, tech support, training, and consulting.

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Next on the Menu: ERP Software

by Bob Vormittag on January 28, 2013 2:32 PM

In my previous posts, we examined the ERP software market and specifically, laid out the framework for evaluating vendors and examined best practices for implementing the software. Now, I'd like to take it a step... More »

CloudCamp: A Lightning Talk on Security in the Cloud

by Mike Desai on December 4, 2012 1:35 PM

I recently had the pleasure of participating in CloudCamp Silicon Valley at the Cloud Expo Nov. 5-8, tossing my hat in the ring for a ‘Lightning Talk' on "Security in the Cloud." With only five... More »

Salesforce Joins the Identity Party - What Does this Mean for You?

by Mike Desai on November 9, 2012 2:19 PM

Last month at Dreamforce ‘12 , Salesforce announced new services, including Salesforce Identity , a service that includes single sign-on (SSO) and user management capabilities. Salesforce Identity will leverage identity standards such as the Security... More »

Defining Web 2.0

by Curt Finch on September 13, 2012 3:09 PM

There is a lot of disagreement about what the phrase Web 2.0 means. Let’s clear that up. One answer is that Web 2.0 refers to the propensity of recent Internet applications to be more collaborative... More »

How To Avoid An Evil Datacenter

by Curt Finch on August 30, 2012 12:04 PM

As with most companies, we store the bulk of our data internally on our network here at the corporate headquarters, but we also store a fair bit of it at our datacenter. We have software-as-a-service... More »

More Recent Content

Defining Web 2.0

by Curt Finch on September 13, 2012 3:09 PM

There is a lot of disagreement about what the phrase Web 2.0 means. Let’s clear that up. One answer is that Web 2.0 refers to the propensity of recent Internet applications to be more collaborative... More »

Great Software Company Customer Service: Early, Useful, Personal and Fast

by Vadim on December 7, 2010 2:51 PM

Product, marketing or sales strategy do not define a company. Customer service does. If you have a great product but your support sucks, you won’t last long. And if you have great support, even the... More »

How To Avoid An Evil Datacenter

by Curt Finch on August 30, 2012 12:04 PM

As with most companies, we store the bulk of our data internally on our network here at the corporate headquarters, but we also store a fair bit of it at our datacenter. We have software-as-a-service... More »

CloudCamp: A Lightning Talk on Security in the Cloud

by Mike Desai on December 4, 2012 1:35 PM

I recently had the pleasure of participating in CloudCamp Silicon Valley at the Cloud Expo Nov. 5-8, tossing my hat in the ring for a ‘Lightning Talk' on "Security in the Cloud." With only five... More »

Next on the Menu: ERP Software

by Bob Vormittag on January 28, 2013 2:32 PM

In my previous posts, we examined the ERP software market and specifically, laid out the framework for evaluating vendors and examined best practices for implementing the software. Now, I'd like to take it a step... More »

More Top Content