Home >>  Browse >> Services and Support

• Marketing and PR
• Sales and Distribution
• Operations and Legal
• Strategy and Leadership
• Human Resources
• M&A and Financing
• R&D and Quality
• International Focus
• Services and Support
• Licensing Issues
• Jobs and Partners Board

Services and Support

All pre- and post-sale technical issues, including installs, customization, tech support, training, and consulting.

• Recent content
• Top content

60 Days to Accomplish the Impossible

by Curt Finch on November 9, 2011 11:20 AM

Finding a timesheet solution is a difficult task for a company that’s never used timesheet software. There is a huge learning curve that takes place in the buying process; a large amount of time taken... More »

Timing, Timing, Timing

by Bob LaLoggia on August 9, 2011 2:35 PM

We’ve all heard that timing is everything. Yep, wow, great. So what’s for dinner? When people say, “Timing is everything,” it means nothing to us. It’s like looking up and saying, “Hey, that’s the sky.”... More »

Is Your Customer Service Fishy?

by Bob LaLoggia on August 3, 2011 5:26 PM

I recently saw a show about cleaner fish. As I watched the show, I couldn’t stop thinking about how this fishy cleaning service was so much like a real business. As the cleaner fish would... More »

Should You Really Listen to Customers?

by Bob LaLoggia on August 1, 2011 10:40 AM

It has become somewhat trendy to ignore what customers are asking for and instead give them something innovative that they may not know they need. Although it may seem obvious that you should solicit feedback... More »

A Guide to Software Selection for Small Retailers

by Software Advice on July 25, 2011 1:57 PM

For many small retailers, the decision to upgrade their retail software or purchase a new point of sale (POS) system for the first time is the easy part. The difficulties arise when deciding on which... More »

More Recent Content

Great Software Company Customer Service: Early, Useful, Personal and Fast

by Vadim on December 7, 2010 2:51 PM

Product, marketing or sales strategy do not define a company. Customer service does. If you have a great product but your support sucks, you won’t last long. And if you have great support, even the... More »

Key Performance Indicators: How to Use Cost Data to Analyze KPIs for Your Company

by Curt Finch on November 15, 2010 12:37 PM

Companies that sell services to other businesses—data management, software development or IT consultancies, for example—often track time in order to automate invoicing, but they may be overlooking the other benefits these systems can provide. Real-time... More »

5 Things Every IT Department Must Do, Regardless of Economy

by Curt Finch on March 21, 2011 2:58 PM

Like many of you reading this, I run a software company. (We make time tracking and resource management software solutions, in case you were wondering.) As you know, keeping all departments in your company humming... More »

60 Days to Accomplish the Impossible

by Curt Finch on November 9, 2011 11:20 AM

Finding a timesheet solution is a difficult task for a company that’s never used timesheet software. There is a huge learning curve that takes place in the buying process; a large amount of time taken... More »

Open Source: A Threat or an Opportunity?

by Curt Finch on December 20, 2010 11:09 AM

Ever since the advent of Open Source Software (OSS), people have wondered about its impact. Is it a good thing that breeds innovation, or is it a dangerous thing that will put traditional software companies... More »

More Top Content