October 30, 2012 05:22 PM
Marketing and PR
Marketing departments need to become more responsible for the quality of leads that they send to Sales. One way to do that is to ask Marketing to manage their own lead phone qualification process. In doing this, they will become more closely tied to the ultimate outcome of leads they send to Sales.
In order to make this work, however, Marketing departments need to be methodical about who they hire, how they compensate and how the lead qualification process is managed--and improved. Here are four tips for managing this process.
1. Hire at the Junior Level
In any role, hiring the right person is critical. For the role of lead qualifier, you want someone energetic, competitive and willing to a lot of spend time on the phone. And you want them to junior enough to grow into a different Sales or Marketing role. Beyond that, you want someone that can really drive a phone conversation and has the inquisitive nature to to dig beneath the surface to uncover information from the prospect.
2. Compensate with a Sales-like Pay Structure
The biggest driver in increasing the quality of Marketing leads is to tie compensation to the sale. The easiest way to do that is to start them off at a base salary and offer a commission based on the total revenue of closed deals. You can also add incentives for qualification accuracy such as an additional bonus for a great Sales-accepted lead metric.
3. Decide How to Route Leads
The natural lead category breakdown is to create three buckets of leads: qualified leads, disqualified leads and leads that need to be nurtured. All of these are fairly self-explanatory but the last one is worth elaborating on. The real opportunity for shifting this role to Marketing is that you can dedicate someone to nurturing leads with a human touch. As such, there should be an intense focus on the nurturing aspect of lead qualification.
4. Improve Sales and Marketing Alignment
While this is a long-standing issue in companies across the globe, it's a necessary area of focus for making this model work. You need Sales and Marketing to have regular meetings about lead qualification criteria to have Sales understand why Marketing is disqualifying certain leads (and to double-check that they’re not disqualifying a few hidden gems). The best way to manage this process is to have Marketing and Sales meet frequently. Start off having weekly meetings, then move to once a month afterwards.
While this is not an exhaustive list of what needs to happen, I think these are the key areas of focus. If you follow these steps, you can create a Marketing team that both drives more sales and is more accountable and better able to see its contribution to revenue.
Got an opinion on the matter? Contact me at my original article on Software Advice at: Marketing Should Own Telephone Lead Qualification.
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