Great article. I sell enterprise software in mid-sized companies and I think talking to LOB heads make more sense in the emerging market space where IT budget is constrained and involves more than one final decision maker. But I would still decide whether to talk to different LOB heads depending upon the situation. For example, if a company has needs around business intelligence I would definitely involve the Sales and Marketing, Finance and IT team. But if there are pains around data security I would like to stick to IT (talking to developers, directors and VP) rather than engage some other department.
But in short I strongly believe talking to different departments gives you amazing insight to a company's business model, growth road map and growing pains. And there is no better way to position your product better - showing the value add in both their technical and business spheres
Building Value into the Biggest Deals
Most companies focus on selling to one functional area in an account (IT for example). The VP of IT might have a pain that she wants to solve, with a specific cost of pain identified. However the IT problem alone is not enough to justify the investment required and the VP of IT is alone in the battle for approval of funds. The project dies.
The same underlying problem that is behind the IT pain may also be causing pain in other functional areas (sales, engineering, etc.) but the sales rep doesnt know how the problem affects other functions because he is only calling on the traditional hunting grounds. The rep speaks the language of this silo, the IT fiefdom, and is comfortable here.
Get out of the functional area in which you traditionally spend most of your time and find others who are impacted by the same underlying problem. Since they are in different silos they will describe the problem in a different language. However if the you can speak the language of all these silos then three good things can come out of it:
1. The combined cost of the pain in all affected silos justifies a larger investment.
2. The support of people in several silos broadens your base of political support.
3. The combination of #1 and #2 above may put the issue on the CFO and CEOs radar and elevate the level of consideration and support.
Today, problems that were previously covered in a sea of cash are now exposed. Finding problems to solve is easier. Finding the money is harder. This will help get you to the senior people who can still get money.
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