December 6, 2009 10:26 PM

Great article. I sell enterprise software in mid-sized companies and I think talking to LOB heads make more sense in the emerging market space where IT budget is constrained and involves more than one final decision maker. But I would still decide whether to talk to different LOB heads depending upon the situation. For example, if a company has needs around business intelligence I would definitely involve the Sales and Marketing, Finance and IT team. But if there are pains around data security I would like to stick to IT (talking to developers, directors and VP) rather than engage some other department.
But in short I strongly believe talking to different departments gives you amazing insight to a company's business model, growth road map and growing pains. And there is no better way to position your product better - showing the value add in both their technical and business spheres