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A SoftwareCEO Blog By Lane Nelson

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The unique opinions and ideas of HarrisData on the software business, enterprise application software, the mid-market, and other topics.


Multitenancy: Panacea and Problem

Multitenancy is a buzzword getting a lot of attention these days. Over at ZDNet, Eric Lai started quite a conversation looking at what he felt were Four Big Problems with Multitenancy from an enterprise application space. Frank Scavo replied that ... Continue reading

The End User Training Arms Race

What conclusion should we reach from SAP answering Oracle's investment in training technology? That the big ERP players care about the successful use of their products? While that spin may work for technology and financial analysts, the role of end ... Continue reading

US Labor Costs Lower Than Elsewhere

More good news for US manufacturers as per unit of output labor costs decreased by 13% while increasing everywhere else. James Hagerty and Kate Linebaugh (Wall Street Journal, "In U.S., a Cheaper Labor Pool", 1/6/12) report on manufacturing cost trends ... Continue reading

2012 Could be a Good Year

Boosted by productivity gains and higher costs in competitors, including China, U.S. manufacturing exports have grown at their fastest rate since the late 1980s. As we close out 2011 and start thinking about 2012, US manufacturing is getting positive reviews ... Continue reading

A Skeptic's Take

Whatever your view of the cloud, a little perspective goes a long way. Cloud computing? "I think it's a lot of hype," he says during a recent interview in the company's midtown Manhattan office. "Time sharing made a lot of ... Continue reading

Thoughts on a Customer Service Rant

After having wasted hours on a typically crummy support line of a cloud vendor, I can be quiet no more, I need a moment to rant. A nicely written rant by David Taber got me thinking. Why is it that ... Continue reading

Cloud Computing is not a Pricing Model

Try searching for "cloud computing is cheaper" and you'll find no shortage of opinions that support the notion that by going to the cloud, you will will save millions of dollars. Cloud Computing is full of hype and marketing over-reach. ... Continue reading

Cutting Through Vendor Noise

In a tough economy, software vendors pull out all stops to get your business. As Trevor Perry explains this often results in so much noise that the vendors hurt themselves as much as they hurt your ears. His article is ... Continue reading

Operating for the Benefit of Wall Street is Bad for Customers

The lights have gone on for Josh Greenbaum at ematters as he confronts the reality of Oracle at their annual user conference. The problem with the Oracle of today is that the focus of a group of the some of ... Continue reading

Is Enterprise Integration the Next Hurdle for the Cloud?

Stephanie Neil poses an interesting question on whether SaaS and Cloud solutions create as much work in enterprise integration as they solve in reduced hardware and storage management. Enter software as a service (SaaS) applications, which might seem to be ... Continue reading

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